Before a transaction
- Start from your signed-in account, not a link from an unsolicited message.
- Use a wallet registered to you and keep its credentials private.
- Review the destination, amount, and purpose on the confirmation screen.
- Save the reference and status without exposing sensitive details.
Choose the relevant wallet checklist
Use the dedicated GCash transaction safety guide or Maya transaction safety guide for wallet-specific reminders. Neither page assumes that the wallet is currently supported.
If the status is unclear
Do not immediately send the same amount again. Compare wallet activity with account history, note the time and reference, then use the official support channel.
Payment questions
Does this guide confirm that GCash or Maya is currently available?
No. Check the options displayed inside your signed-in account because availability can change.
Should I repeat a transaction that looks delayed?
Not immediately. Compare your wallet and account histories, record the reference, and ask official support before trying again.
What information should remain private?
Never share passwords, MPINs, card security codes, recovery codes, or one-time codes.
Protect the account itself with the account security checklist and decide an affordable limit using the responsible gaming plan.